IRender on my laptop keeps reverting back to Validate

Al:

My Laptop keeps reverting back and continually requests that I validate. I've done this numerous times with the proper codes, says it validated, then reverts back to "trial" mode.

Attached are 2 screen captures.

How can I fix this issue?

Attachments:

IRender.JPG, 50 KB
IRender2.JPG, 50 KB

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Replies to This Discussion

Permalink Reply by Rich Hart on May 16, 2014 at 9:31am

I sent you a new authcode to paste into the license dialog.

Please try that.

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Permalink Reply by Rich Hart on May 4, 2015 at 10:12am

Try using the "Report Problem..." button on our license dialog to send me an email requesting an authocde, and I'll send you a new authcode.

Let's see I that fixes it for us.

Thanks.

Feeney Wireless said:

I am having the same issue. I just upgraded to the current version and every time Sketchup opens it makes me re-enter my new serial number and validate it.

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Permalink Reply by Rich Hart on May 4, 2015 at 11:38am

Thanks for the update. Let me know if you have any more trouble.

Feeney Wireless said:

It cleared up after I re-entered the serial number in the "Extensions" tab in Sketchup. It remembered the number the next time I restarted. Before, I was just entering it on the trial startup window.