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Problems with RpTools

Posted by Render Plus on July 13, 2010 at 2:07am in Other SketchUp Products
Since one month, I received no response from you to my problem operating Renderplus



HI,

I installed the new version and I performed the tests.

I sent the results of these tests on May 29

Every time functions (copy, mirror, rotate or stretch) have been used on a component or a group, the software has been closed immediately.

How can you help me because I have received no response from you?

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Replies

  • Render Plus July 13, 2010 at 5:08pm
    I tested the latest model you sent me - sans.skp - with SketchUp 6.0 and the latest version of RpTools, but everything seemed to work OK.

    Download the latest version from:

    ftp://ftp.renderplus.com/_download/RpTools/RpTools_1_1_JG13t.zip

    And see if it still fails for you.

    If it fails, send me a Ruby Console and/or a debug report and I will try to trace it down.

    I only need one failure - If move fails - foe example - you don't need to try anything else - just let me know what steps you followed to make it fail, and send me any reports you can.
    • Render Plus > Render Plus July 14, 2010 at 1:35am
      Also - if you are still having problems - re-install your version of SketchUp to see if that helps
  • Render Plus July 13, 2010 at 2:07am
    We have not gotten much done this past month due to trade shows and vacations.

    I'll take another look at this.
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