Rich found a solution. It was caused because we switched to 64-bit rendering, instread of 32-bit rendering. But because SketchUp is 32-bit our settings of where to find the tree definitions got lost.
Rich is creating a new version right now which should fix it.
Send the model to support@renderplus.com and see why the trees are not working.
There is probably a path being stored somewhere which is not the same on the home computer. But this should not create a problem. If it is creating a problem, we will try to fix it.
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Rich Hart said:
You are enttiled to free upgrades, since you recently purchased IRender nXt.
Just downlaod the latest version, KE31nxt, from:
http://www.renderplus.com/php/download_links.php
and install it over your current version.
I have IRender_3_KC23nxt.
Can we update this with KE31. How?
We posted a new version, KE31, with a fix for this.
http://www.renderplus.com/php/download_links.php
Thanks for finding this error.
Rich found a solution. It was caused because we switched to 64-bit rendering, instread of 32-bit rendering. But because SketchUp is 32-bit our settings of where to find the tree definitions got lost.
Rich is creating a new version right now which should fix it.
Al, i make other model and insert 2 trees and i make render, in the model of sketchup appear the trees in the render not
I send model in sketchup, and render
yes, the trees appear
I right clicked on one of your plants, and selected "Entity Info". This appears to be a plant from the AR3 library.
Perhaps the library is not installed properly on your home computer.
Select the "New Plant Icon", and"Load AR3 plant from library" and see the the Palms And Yuccas appear on the selection wizard:
Send the model to support@renderplus.com and see why the trees are not working.
There is probably a path being stored somewhere which is not the same on the home computer. But this should not create a problem. If it is creating a problem, we will try to fix it.
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