Validation problem

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Permalink Reply by Rich Hart on June 2, 2014 at 7:54am

Larry,

Could you download and install the latest version, NE28, from this page:

http://www.renderplus.com/php/download_links.php

and then re-enter you license number and click Check License and Validate and then close and restart SketchUp to see if that fixes it?

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Permalink Reply by Larry Goldberg on June 3, 2014 at 3:25pm

sorry, did not work - still asked to validate

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Permalink Reply by Rich Hart on June 3, 2014 at 4:11pm

In the new version, there is a gear box button that brings up the Support dialog:

Could you click on that gear box and check that "Show Debug Messages when validating license" box, and then click OK. Then make sure your new license in showing in the License box, and the click on Check License and Validate?

That will eventually bring a message box like this (probably after a message that the license is already authorized) :

Could paste the text in that message box in a email and send it to me?

rich.hart@renderplus.com

Hopefully that will show me from where an incorrect authcode or old license number is being read.

Thanks,

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Permalink Reply by Larry Goldberg on June 3, 2014 at 8:10pm

sent

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