Rich Hart's Page

"If you can send me that pair of curtains, I'd still like to take a look. It could be something like they have a texture image on them that is a file type we don't process correctly."

"I assume that you have tried rebooting, right? Could you use this function to zip up and send us the data saved for rendering, and I'll see if it happens foro me here with the same data: Try using a small model for this. You can use our uploads…"

"I assume that those are the only lights in the model. Try changing the ambient light setting, or use the Light Balancer to turn down those lights. You can also use the Brightness control to decrease the overall brightness. And more passes will…"

"That looks like there is a section plane that we are applying. Try setting Use Section Planes to None and see if that fixes it: Can you send us the model so we could see it is a section plane that we should be ignoring?"

"Most of the light in your model is coming from the sky, from a horizontal direction fro under the ceiling. There is only on lamp, a directional spot light, in the model and it is illuminating very little little due to all of the light from the sky.…"

"Can you post the model so we can try to duplicate what you are seeing? If you put the model in a zip file, you can attach it to a reply using the Upload FIles option."

"I know that the latest version of IRender nXt on our downloads page, RF20, works with SketchUp 8: Why are you installing an older version of IRender nXt? Are you installing an older version to use with your current license? What is the file name…"

"The latest version now available on our download page renders these visible lamp beams correctly. Download page"

"Try this model that I have attached as a zip file, "beam_test.zip". It has a couple of "beam lamps" in it. It should render as this image below if you use the "ruby extractor". I'll post a version that will work…"

"Just run the executable that you ran to install it, and select the "Remove" option. That will uninstall it. Regards, Rich"

"It looks like that must be broken in the current version. I notice that if I check Use Ruby Extractor on the More tab they still work. Try that and see if ti works for you. The ruby extractor is slower, but could be used until we get this…"

"Click this toolbar button:"

"4 x 6, at 150 dots per inch, would need an image size of 600 x 900. You might try that image size, using the custom image size setting. That would render faster. At a higher resolution like 300 dpi, you would need 1200 x 1800."

"Can you send me the model and I can try it here? here's our uploads page: http://renderplus.com/wp2/uploads/"

"I can only guess that the camera must be going behind a wall for some of the frames. There is a little bit of rounding that takes place when we calculate the camera position for the frames between the scenes."

"Just download the latest ArielVision from our downloads page and install that. http://renderplus.com/wp2/download/ It will notice that SketchUp 2018 is now installed and install into that."