Rich Hart's Page

"The latest version now available on our download page renders these visible lamp beams correctly. Download page"

"Try this model that I have attached as a zip file, "beam_test.zip". It has a couple of "beam lamps" in it. It should render as this image below if you use the "ruby extractor". I'll post a version that will work…"

"Just run the executable that you ran to install it, and select the "Remove" option. That will uninstall it. Regards, Rich"

"It looks like that must be broken in the current version. I notice that if I check Use Ruby Extractor on the More tab they still work. Try that and see if ti works for you. The ruby extractor is slower, but could be used until we get this…"

"Click this toolbar button:"

"4 x 6, at 150 dots per inch, would need an image size of 600 x 900. You might try that image size, using the custom image size setting. That would render faster. At a higher resolution like 300 dpi, you would need 1200 x 1800."

"Can you send me the model and I can try it here? here's our uploads page: http://renderplus.com/wp2/uploads/"

"I can only guess that the camera must be going behind a wall for some of the frames. There is a little bit of rounding that takes place when we calculate the camera position for the frames between the scenes."

"Just download the latest ArielVision from our downloads page and install that. http://renderplus.com/wp2/download/ It will notice that SketchUp 2018 is now installed and install into that."

"Can you send me a picture of what you are seeing? And perhaps send me a small model where I can try to duplicate this? Thanks, Rich"

"Two Questions: 1. What version of SketchUp 2014 are you running? Is it version: 14.1.1282 ? 2. Does the file win32ole.so exist in the folder below?       C:\Program Files (x86)\SketchUp\SketchUp…"

"Click on the Expand button in the upper left corner. Then you'll see the other options listed."

"Selecting Interior - No Sun should turn off the Sun and Sky, and uncheck "Sky Illuminates if off", as shown below. Can you attach a small model that illustrates the problem that you are having? If you put the model in a zip file, you can…"

"I din't know any way to fix this memory error in Allura. Could you possible send me the model so that I could try to render it here? I would like to try to duplicate it here. You can use this link to send us a large…"

"I would suggest installing the latest version first to see if the bug you are reporting is still there. Here is our downloads page: http://www.renderplus.com/wp2/download/"

"For an interior rendering, you would need to put some lights in the interior of the model, then use the light balancer tools to adjust the settings to light up the room."