Recurrent libraries problem

Hi,

Everytime I try to load HDri or plant, I get a message telling libraries are not loaded.

Recently I again got it after installing KK30 and then re re re re reinstalling JB05 libraries version.

What's the problem?

Regards,

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Permalink Reply by Rich Hart on December 2, 2011 at 10:09am

Would you load this dialog and see where we think your libraries are installed?

I assume that un-installing the libraries first, and then reinstalling them, would fix it, but I'd like to see what's on this support dialog before you do.

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Permalink Reply by Alain Bonnefoy on December 2, 2011 at 11:25am

Oups!!!

Dialog Compile Error C:\Program Files (x86)\Render Plus Systems\IRender_nXt\appl\irender\dcl\irender_more_tab.dcl:
Dialog not compiled properly - click More for error list

C:\Program Files (x86)\Render Plus Systems\IRender_nXt\appl\irender\dcl\irender_more_tab.dcl(104): Unknown dialog command. Either command is in quotes, or command is not defined.: 'rb_synch_materials'

C:\Program Files (x86)\Render Plus Systems\IRender_nXt\appl\irender\dcl\irender_more_tab.dcl(104): Syntax error

C:\Program Files (x86)\Render Plus Systems\IRender_nXt\appl\irender\dcl\irender_more_tab.dcl(104): Unknown Syntax error in dialog

C:\Program Files (x86)\Render Plus Systems\IRender_nXt\appl\irender\dcl\irender_more_tab.dcl(109): Unknown dialog command. Either command is in quotes, or command is not defined.: 'rb_synch_materials'

C:\Program Files (x86)\Render Plus Systems\IRender_nXt\appl\irender\dcl\irender_more_tab.dcl(109): Syntax error

C:\Program Files (x86)\Render Plus Systems\IRender_nXt\appl\irender\dcl\irender_more_tab.dcl(109): Unknown Syntax error in dialog

(Error occurred in ..\rps\dlg_dcl.cpp line: 221)

#Date: '12/02/2011 19:25:12 Paris, Madrid'
#License: 'IPKA3355Q'
#Computer: 'MW-ALAINB-PC'
#Product: 'IRender nXt'
#Version: ' KK30nxt'
#Build: 'KK30nxt Wednesday, November 30, 2011'
#Base: 'IRenderBatch'
#Company: 'Modulwood'
#Phone: '+33(0)469647301'
#User: 'AlainB'
#Email: 'alain.bonnefoy@modulwood.com'
#Owner: 'Alain B'
#TL: 'rtr'
#TC: 'IR'
#VC: '11'

#Windows: 'Windows 7 Build: 7601 Service Pack 1'

I wonder if I tried to access the "More" tab in KK30. Anyway, I tried to reinstalled it but it doesn't change anything. Maybe I have to unsitall and reinstall it. I try.

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Permalink Reply by Rich Hart on December 2, 2011 at 11:39am

Something's definately out of 'synch'.

That missing command reported in the error message, 'rb_synch_materials', is in in the KK30 build install, and the error report says that you're running KK30. I just installed KK30 on a clean test machine, and that file and command is there.

Maybe a ruby file was open during the install and you didn't get the latest ruby file.

I would do these steps, to solve it as quickly as possible.:

1: Close all applications

2. Un-install IRender nXt - use the Remove Option from our Installation file.

3. Delete the folder where IRender nXt is installed, Usually it's:

        C:\Program Files\Render Plus Systems\IRender_nXt

     or, if you are on a on a 64 bit machine:

        C:\Program Files (x86)\Render Plus Systems\IRender_nXt

    If a Beta version was installed, remove it too. It is usually in:

        C:\Program Files\Render Plus Systems\IRender_nXt_Beta
     or
        C:\Program Files (x86)\Render Plus Systems\IRender_nXt_Beta

4. Remove any files with "IRender" in the name in the SketchUp Plugins folder, usually, if you're running SketchUp 7:

        (These instructions are for SketchUp 7, but it would be the same procedure for SketchUp 8, just a different folder for SketchUp 8.)

        C:\Program Files\Google\Google SketchUp 7\Plugins
   or
        C:\Program Files (x86)\Google\Google SketchUp 7\Plugins

   All files like: IRender_Nxt_loader.rb. IRender_loader.rb, IRender_Nxt_Beta_loader.rb, etc.

5. Reinstall IRender nXt. Make sure you are logged in as an administrator when you install it.

That should fix it.