Can't render, crash error

This happens with anything, even a simple cube.

I just got iRender nXt for Sketchup and after I select render (green ball) and choose exterior lighting, press Start rendering, it gets to raytracing and says iRenderbatch encountered a problem and needs to close.

Could this be because of my hardware settings? My video card is quite old, I think it's a direct x7.

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Permalink Reply by Rich Hart on February 15, 2012 at 9:01am

When we render from SketchUp, we save all of the data we need in a folder on the disk.

That folder of data can be copied to any machine and rendered, even if SketchUp is not installed on that machine.

Can you zip that folder and send it to me? Then I can see if it's something in the data, some setting, or if it is really your machine that's causing the crash.

By default, this folder is a folder called "nXt_batch" in your TEMP folder.

We also show the location of your batch folder on this dialog:

For me, the TEMP folder is

"C:\Users\Rich\AppData\Local\Temp"

You can usually jump to your TEMP folder in Windows Explorer by entering %TEMP% in the window and using the Enter key. Then you can look for the "nXt_batch" folder. If we can't find it, that may be the problem right there.

Can you send me that batch folder? Just zip it and email to Rich.hart@renderplus.com, or use this link to send it, if it's a large file:

http://www.renderplus.com/htm/uploads.htm

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Permalink Reply by Rusty on February 15, 2012 at 10:16am

I've uploaded to mediafire to save filling in emails and info

http://www.mediafire.com/?5wd4hydm3uc08a7

Beats me what's causing this, no other renderer will work either..

Thanks, Rich.

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Permalink Reply by Rich Hart on February 15, 2012 at 10:31am

It rendered fine for me.

Please try it yourself from outside SketchUp.

Run the executable:

C:\Program Files\Render Plus Systems\IRender_nXt\bin_nXt\IRenderBatch.exe

and browse to the file named "nxt_render_params.txt" in that batch folder, and open it. (That's how you can render batches outside of SketchUp.)

Maybe we'll get a better error message that way.

Or, if you cannot run IRenderBatch.exe, then that's the problem and we'll have to track down what is missing on your machine.

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Permalink Reply by Rusty on February 15, 2012 at 10:59am

Same thing, just that it encountered an error...

Yeah, there must be something missing. How can we find out that?

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Permalink Reply by Rich Hart on February 15, 2012 at 1:28pm

When you ran IRenderBatch.exe, did it prompt you for the file to open, or did it just crash right away?

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Permalink Reply by Rusty on February 15, 2012 at 1:40pm

It opened by itself.

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Permalink Reply by Rich Hart on February 15, 2012 at 1:50pm

When I double click on IRenderBatch.exe, I see this dialog:

Does that appear for you?

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Permalink Reply by Rusty on February 15, 2012 at 1:56pm

Yes, this time it did, but it shows the next screen and I can see in the bottom left "Starting Raytracing" and after a few seconds it gives up and the error message.

AppName: irenderbatch.exe AppVer: 2012.2.10.0 ModName: arcore.dll
ModVer: 1.0.284.0 Offset: 0000aae6

If I quickly run it again, it doesn't take 2 seconds, it instantly crashes.